Site: https://azure.microsoft.com/en-us/resources/knowledge-center/technical-chat/
2018-09-04 12:27 AM PDT
Transcript ID: q86p5vJMmtSHQvDX1b6pq0K66j13ik6B
Your recent chat with David
You
Hello
U there?
David
;Hello! This is David from Azure Technical Chat. Happy to help you today
You
Hey David.
I have added a custom domain to my Azure Free Trial Subscription
the custom domain name is globalrescue.com
I have added the TXT record in DNS and also verified that the DNS propogation is complete
however when i verify the domain i get:
Unable to verify domain name. Ensure you have added the record above at the registrar 'globalrescue.com', and try again in a little while.
David
ok let me take a look
You
TXT with value MS=ms59830286
is added to public dns server and i have used several online dns propogation tools to verify that the same is published throughout
for example: https://dnschecker.org/#TXT/globalrescue.com/MS=ms59830286
shows that record is published on all severs in its list
David
When was the domain created/added?
You
Its been two days now
David
ok thanks for that
You
usually it takes less than 15- 20 mins
I have added many domains in the past
but this one wont validate
Directory is grpl2018outlook.onmicrosoft.com
subscription id is b26575a7-02b3-4e97-86b7-6d4011a9cb3b
David
Can you tell me where this message about unable to verify domain main is showing?
You
I go to portal.azure.com
David
Im looking at the site now, looks good.
You
Then go to Azure Active Directory
Then to Add Custom Domains
I the custom domains list i see globalrescue.com as unverified
i click on GlobalRescue.com and click verify
and then this error is displayed
uploaded file: https://olark-file-uploads.s3.us-west-1.amazonaws.com/processed/513cab62-f513-4366-b7ed-82d5dd10e69e.png
uploaded file: https://olark-file-uploads.s3.us-west-1.amazonaws.com/processed/e47592e8-1d22-487e-8f69-64de5cc5d120.png
David
Perfect thanks for that
You
welcome
David
Did you use godaddy for this?
You
no. This domain is from Network Solutions and DNS is also hosted by Network Solutions
Used the Network Solutions site to create the TXT record
David
Is it possible to verify on the network solution site as well, you can do this on GoDaddy which is why I asked about it previously?
You
on the netsol site all we can do is add dns records
which i have done
David
Did you follow this guide https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/add-custom-domain#troubleshooting
You
and the dns records are published correctly
David
ok perfect
You
Yes, we are Microsoft Partners. I have added many domains for many customers and have never come across this issue
usually domains verify within minutes some take a few hours but this one wont complete its verificaiton and we cannot continue wiht POC until the domain is verified
David
Can you try the command on this page and let me know what it comes back with please
https://docs.microsoft.com/en-us/powershell/module/azuread/get-azureaddomainverificationdnsrecord?view=azureadps-2.0
You
ok.
give me a sec
David
just to rule out a couple of things also, i know its basic but just to check anyway, was www added in Azure or the Records of TXT on network solutions and can you try a different browser or clear your cache just to rule that out also
You
PS Azure:\> Get-AzureADDomainVerificationDnsRecord cmdlet Get-AzureADDomainVerificationDnsRecord at command pipeline position 1 Supply values for the following parameters: Name: globalrescue.com Get-AzureADDomainVerificationDnsRecord : Error occurred while
executing GetDomainVerificationDnsRecord Code: Authorization_RequestDenied Message: Insufficient privileges to complete the operation. HttpStatusCode: Forbidden HttpStatusDescription: Forbidden HttpResponseStatus: Completed At line:1 char:1 + Get-AzureADDomainVerificationDnsRecord+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Get-AzureADDomainVerificationDnsRecord], ApiException + FullyQualifiedErrorId : Microsoft.Open.AzureAD16.Client.ApiException,Microsoft.Open.AzureAD16.PowerShell.GetDomainVerificationDnsRecord\
David
Did you used powershell in Admin mode?
You
used cloud shell
its already in admin mode
used powershell in azure portal
David
Just to confrim did you use -Name?
ok perfect
thansk for that
You
to run the command
yes used the -name switch
command i typed is as follows:
Get-AzureADDomainVerificationDnsRecord -name globalrescue.com
David
ok thats correct.
O I ve just read that a user had a similar issue and on the txt record they removed the @ and could then verify, can you try that please
http://gerryhampsoncm.blogspot.com/2015/03/could-not-verify-domain-in-azure.html
You
I first added with @ and it did not work then i deleted doamin and re-added in Azure then created record without @ and it still wont verify
David
ok thanks for trying that
You
wait i am trying to run the command a different way
David
no problem
You
nope
still getting same rror
David
hmm ok, again thanks for trying.
You
Get-AzureADDomainVerificationDnsRecord : Error occurred while executing GetDomainVerificationDnsRecord Code: Authorization_RequestDenied Message: Insufficient privileges to complete the operation. HttpStatusCode: Forbidden HttpStatusDescription: Forbidden HttpResponseStatus:
Completed At line:1 char:1 + Get-AzureADDomainVerificationDnsRecord + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Get-AzureADDomainVerificationDnsRecord], ApiException + FullyQualifiedErrorId : Microsoft.Open.AzureAD16.Client.ApiException,Microsoft.Open.AzureAD16.PowerShell.GetDomainVerificationDnsRecord
article says to give read / wrtite permissons to direcotry
let me try this
wai
wait
David
That sounds promising
You
please wait i am trying
David
No problem
You
almost there
Nope
i tired my partner account which has owner rights on subscription
but got sam eresult
PS Azure:\> Get-AzureADDomainVerificationDnsRecord -Name globalrescue.com Get-AzureADDomainVerificationDnsRecord : Error occurred while executing GetDomainVerificationDnsRecord Code: Authorization_RequestDenied Message: Insufficient privileges to complete
the operation. HttpStatusCode: Forbidden HttpStatusDescription: Forbidden HttpResponseStatus: Completed At line:1 char:1 + Get-AzureADDomainVerificationDnsRecord -Name globalrescue.com + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ CategoryInfo : NotSpecified: (:) [Get-AzureADDomainVerificationDnsRecord], ApiException + FullyQualifiedErrorId : Microsoft.Open.AzureAD16.Client.ApiException,Microsoft.Open.AzureAD16.PowerShell.GetDomainVerificationDnsRecord
lastly i can try azure power shell on my pc
wait
in admin mode
David
That was my next suggestion!!
You
Installing Azure Powershell as i had older versoin
David
perfect
You
installed
connecting to azure subscription
connected
Windows PowerShell Copyright (C) Microsoft Corporation. All rights reserved. PS C:\WINDOWS\system32> Connect-AzureRmAccount Account : grpl2018@outlook.com SubscriptionName : Free Trial SubscriptionId : b26575a7-02b3-4e97-86b7-6d4011a9cb3b TenantId : 673db1a0-9530-46cc-b16a-6496aa84810b
Environment : AzureCloud
David
excellent
Did the commandGet-AzureADDomainVerificationDnsRecord -name globalrescue.com return anything in the local powershell?
Any update?
I understand if you had to step away from your computer. Unfortunately, I will need to close this chat. Please re-open it if you would like to continue our discussion!
You
I am here
Ewelina
Hello, this is Ewelina from Azure Portal Chat. What can I help with today?
You
I am guessing that David is not there any more
its ok just wanted to update him on the progress
Ewelina
yes, he is not available at the moment.
he will be able to see our conversation later on.
so did you manage to connect?
You
well
same error even with local powershell
in admin mode
uploaded file: https://olark-file-uploads.s3.us-west-1.amazonaws.com/processed/9f30ec12-4d2f-46b6-a1ff-cdef83a4f662.png
I have shared screenshot of error with local powershell in admin mode
uploaded file: https://olark-file-uploads.s3.us-west-1.amazonaws.com/processed/58e5feaa-82ae-43ee-97f8-4de73c95b2ed.png
add the above is the error in online cloud shell
i am trying with different user (local shell)
as the error says user not found
Ewelina
ok, so in that case, we would like this to be checked by our engineering team. As at this point, this seems to in depth to troubleshoot over the chat. Can you please post this issue on this forum and provide me with the link to your post so I can escalate this
to our experts team: aka.ms/azadMSDNforumq
I will also send them the full transcript of your conversations so they can see all the steps you have completed and all the screenshots
You
smae
ok i will send them details
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