I had Azure AD connect working, in preparation for an on-premises Exchange 2010 to Office 365 hybrid migration. Then Azure AD stopped working. When I tried a repair, I get the following:
An error has occurred
An error has occurred on the Root page, preventing Azure AD Connect from continuing. To protect your existing data, the wizard must be closed.
ManagementException
| Provider load failure
The log file shows at the end:
[11:28:26.379] [ 1] [ERROR] Caught an exception while creating the initial page set on the root page.
Exception Data (Raw): System.Management.ManagementException: Provider load failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at System.Linq.Enumerable.<CastIterator>d__b1`1.MoveNext()
at Microsoft.Azure.ActiveDirectory.Synchronization.SyncServiceProvider.SyncServiceProvider.IsRunInProgress(String& connectorName)
at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.DetectInstalledComponents.ValidateConfigChangesArePermitted()
at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.DetectInstalledComponents.Execute(String& message)
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPagesCore()
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPages()
[11:32:58.956] [ 1] [INFO ] Opened log file at path C:\Users\jsparks\AppData\Local\AADConnect\trace-20151030-112824.log
The Microsoft Azure AD Sync service is present, but will not start. It gives an error:
Windows could not start the Microsoft Azure AD Sync service on Local Computer.
Error 1053: The service did not respoond to the start or control request in a timely fashion.
I tried changing the log on user account, but when I do I get the same error.
I have rebooted the server, and retried the repair but get the same error.
Any suggestions?