Hi everyone!
We are having issue with password write-back! hope anyone could point us some direction to troubleshoot this :)
An error in event log when we try to reset a user password at password reset portal.
InstanceId : 33008
Message : TrackingId: bfd685df-c31b-40b2-9d96-cb70953bb324, Reason: Synchronization Engine returned an error hr=80230619,
message=A restriction prevents the password from being changed to the current one specified., Context:
cloudAnchor: User_68ebd02d-0e6d-48fd-8096-dd30e35260f1, SourceAnchorValue: jIQ2c6nyWUuhV9WQbuQLvw==,
UserPrincipalName: emsuseri@domain.com, unblockUser: True, Details:
Microsoft.CredentialManagement.OnPremisesPasswordReset.Shared.PasswordResetException: Synchronization Engine
returned an error hr=80230619, message=A restriction prevents the password from being changed to the current
one specified.
at AADPasswordReset.SynchronizationEngineManagedHandle.ThrowSyncEngineError(Int32 hr)
at AADPasswordReset.SynchronizationEngineManagedHandle.ResetPassword(String cloudAnchor, String
sourceAnchor, String password, Boolean fForcePasswordChangeAtLogon, Boolean fUnlockAccount)
at
Microsoft.CredentialManagement.OnPremisesPasswordReset.PasswordResetCredentialManager.ResetUserPassword(String
encryptedResetPasswordRequestString, String publicKeyEncryptedSymmetricKey, String
publicKeyEncryptedSymmetricIV, Boolean unblockUser)
At first we thought this is because of the group policy minimum password length policy. So we create another new user account from ActiveDirectory and we try again at password reset portal, end up failed with error below.
InstanceId : 33001
Message : TrackingId: 90d082bc-1af6-4492-ac7f-2cc1d2a8f411, Reason: Synchronization Engine returned an error hr=80070005,
message=Access is denied., Context: cloudAnchor: User_90500fab-db6b-4916-ae0a-dde44057d48a, SourceAnchorValue:
pnbbYOZdUEiJ47ms6Q6DzQ==, UserPrincipalName: emsusert@domain.com, unblockUser: True, Details:
Microsoft.CredentialManagement.OnPremisesPasswordReset.Shared.PasswordResetException: Synchronization Engine
returned an error hr=80070005, message=Access is denied.
at AADPasswordReset.SynchronizationEngineManagedHandle.ThrowSyncEngineError(Int32 hr)
at AADPasswordReset.SynchronizationEngineManagedHandle.ResetPassword(String cloudAnchor, String
sourceAnchor, String password, Boolean fForcePasswordChangeAtLogon, Boolean fUnlockAccount)
at
Microsoft.CredentialManagement.OnPremisesPasswordReset.PasswordResetCredentialManager.ResetUserPassword(String
encryptedResetPasswordRequestString, String publicKeyEncryptedSymmetricKey, String
publicKeyEncryptedSymmetricIV, Boolean unblockUser)
Thanks in advance!