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May I know why do I always get username and password error when we do a AD connect to our AD server?

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Hi all.

I keep prompting wrong username and password on the AD connect even when my username and password is correct. I had checked that the account which was used for ADConnect was not a Microsoft account. I also checked that I had assigned Global administrator to the user but I'm still encountered the same issue.

I tried with login in to the same account to the azure portal with the ADConnect account.
When I tried that, I will be prompted to register the user to Azure portal. Once I registered, The account will become a Microsoft account.

My network is quite a plain setup.
On-Prem AD > FW > Internet.
My AD Server is able to reach Internet.

I asked the support and they asked me to log a case here.
May I know how to resolve this?
Thanks.

Regards
WH



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