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ACS Error for a particular user

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I am using ACS to connect with a intranet ADFS from a web role application.  It is working fine for all the users except only one user.  The particular user is getting the error "ACS20012: The request is not a valid WS-Federation protocol message.".  While trying from other system also the application is giving the same error for that user.   Can any one help on this issue.

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