Hi All,
A little convoluted, but I am struggling here.
First, some history.
I created an initial Office 365 account (via Telstra). The tenant domain for this is initialO365.onmicrosoft.com. I added a custom domain my-domain.com.
Sometime later, I created an Azure Subscription. Access to the Azure subscription was via my Microsoft Account.
Via support, I had the Office 365 my-domain.com associated with (I guess, via the Active Directory Directory) the Azure Subscription.
The end result was that I was able to logon to both Office 365 and Azure via the my-domain.com domain.
All was well.
Recently...
Due to some limitations with Office 365 via Telstra, I signed up for a new Office 365 account directly with Microsoft. The tenant for this domain is newO365.onmicrosoft.com.
I manually migrated the mailboxes between Office 365 accounts, and I also moved the domain from the old Office 365 to the new Office 365.
In terms of the new Office 365, all is well. I can logon via my-domain.com without issue.
What I now want to do is remove the association of the old Office 365 account from Azure, and add the new Office 365 account.
The end result will be that the old Office 365 account (initialO365.onmicrosoft.com) is cancelled and deleted, and I am then able to logon to Azure and the new Office 365 via my-domain.com.
I simply cannot get this to happen
I've tried to just add the my-domain.com domain to the existing directory in Azure (I've added the TXT record to the domain) but when I verify I get the following error:
Could not verify this domain because it was previously configured for your tenant or for another tenant.
I think I need to add a new Directory linked to the Office 365 tenant, but I am unable to do this (anytime I go to add a new Directory, I DO NOT get the option to select an existing one).
I do have a current support ticket, but it's taken over a week now and I'm not really getting far - I don't believe that they understand what I want to do.
My previous experience with getting this done lead me to believe that this was a simple-ish type of exercise, but I am stuck.
Any ideas?