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User Won't Sync but will Create

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Hi Guys,

After much searching and scratching head, I'm a little bit lost,

I've setup AD sync for our enterprise, something which I will openly admit - I've no prior experience with, although do see the benefits of.

It does work in the way I expect it to, i.e When I create a user account in the on-site AD forest it shoots it up into the cloud as I expect and anticipate.

However i'm trying to link existing on-prem AD account with an existing o365 account.

I've specified UPN and smtp must match for a soft match but i'm getting the below;

Unable to update this object because the following attributes associated with this object have values that may already be associated with another object in your local directory services: [ProxyAddresses SMTP:user@domain.com;].  Correct or remove the duplicate values in your local directory.  Please refer to http://support.microsoft.com/kb/2647098 for more information on identifying objects with duplicate attribute values.
Tracking Id: aff860a4-9718-48d7-9261-467a36411b9d
ExtraErrorDetails:
[{"Key":"ObjectId","Value":["9c641eac-c044-4189-a9da-0682f28669a0"]},{"Key":"ObjectIdInConflict","Value":["3fdb1759-df27-4796-b609-da7f3b52ab96"]},{"Key":"AttributeConflictName","Value":["ProxyAddresses"]},{"Key":"AttributeConflictValues","Value":["SMTP:user@domain.com"]}]

When I remove the duplicate information, it goes to create me a new o365 account - which I don't want, as I have mail data and application data associated with the original o365 account,Basically just need to link my on prem source anchor to my cloud anchor and away I go?

Am I being dense and missing a trick here?

(apologies for my ignorance/noob) questions; everything I read or source tell me to do different things.


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