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Individual who was Global Admin left company taking the keys to the castle with him

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Hello!

A former client of mine recently had their SSL certificate expire.  I was going to help them purchase and set up a new Azure App Service certificate through the portal when they dropped this bomb on me:   The only person who had credentials for their Azure portal is no longer with the company and conveniently left no information behind.  I am only a guest user in their Azure AD.  I would like to help them take back control of their Azure account if possible as their business is pretty much running from that Azure directory.

What do you guys advise?

Thanks!


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