Hi,
Maybe the title sounds weird but the issue is the following.
At many customers we implemented the ServiceNow application in the Azure AD to provision the users in ServiceNow.
Now a customer wants to map one of their extensionAttributes to the user managers employee number.
So I expected this would be quite easy: just modify the ServiceNow manager attribute in the application, to have it referenced to sys_user.employee_number instead of just sys_user.
Now I discovered that if I modify (or add) any field which is a reference to a dot walking field, it will be reset to the parent field after I saved it.
At first it looks like it's still sys_user.employee_number after I saved it, but when I reload the page it shows me just sys_user.
When I wait for the synchronization to complete, I see an error saying that something went wrong while mapping the manager to a user and that the manager with a certain name (!) can not be found. Which is not what I intended because I want to map to an employee
number of a manager.
So it looks like that it is indeed reset to just sys_user.
This issue occurs at the customer and in my own development environment.
How can I fix this? Is it even fixable or is this a bug in the application?
Greetings,
Richard
Plat4mation